February 6, 2026
For Questions About Parts
Browse our on-line catalog or search using the Search field at the top right of each page. A lot of information can be found in the tabs at the bottom of the item's page.
For Questions About Your Order
Click Account (person icon) at the top right of the scree.
Maintenance Tips & Techniques
For Maintenance Tips, Steps, or Techniques, visit our Knowledge Base.
Operation Manuals
For a list of downloadable operation manuals, visit our Product Manuals page.
Safety Recalls
For information on safety recalls click here.
Gunsmith Service & Repairs
Contact the Umarex USA Service Dept by e-mail or phone (479) 646-4210 ext 7 with questions regarding airgun repairs. Airguns requiring service will be issued an RA # (Return Authorization Number) which is to be written boldly on the box. Include a note that lists the following: Name, address, phone #, brief explanation of gun problem, and the quoted estimated cost of repairs if applicable. We will call you when work is completed and payment (if applicable) can be made with a credit card over the phone. You are also welcome to pay with a money order.
Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
Airgun Parts
Umarex USA maintains an inventory of airgun parts for most of our cataloged airguns as well as many older model RWS rifles. Parts are not available for sale via our website. Individuals are welcome to order over the telephone, 479-646-4210 ext 7. You can view exploded parts drawings here. Note that we do not offer parts drawings for all air gun products. Parts are not sold to Dealers, Distributors, or Gun Repair Centers. We accept Visa, Master Card, money order, or personal check.
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
Note: Disassembling your airgun may void your warranty. If you are uncertain of your warranty, please consult the warranty that came with your airgun or call our Service Dept.
Warranty Claims
UNITED STATES CUSTOMERS:
Call Umarex USA at (479) 646-4210, ext. 7. If it is determined a return is necessary, you will be issued a Return Authorization Number. Write this number boldly on the box. Include your name, address, phone number and original receipt with the product. (no hand written receipt) Return prepaid to:
Umarex USA
Attn: Service Dept
7700 Chad Colley Boulevard
FORT SMITH, AR 72916
REPAIR INFORMATION FOR CANADA CUSTOMERS:
Consumers requiring Warranty Repair:
For warranty repair please call Umarex USA Service Dept (479-646-4210 X7) to receive a Return Authorization (RA) number. You will then be provided with the address of an authorized repair facility in Canada. Shipping charges to the repair facility are not covered under warranty. A copy of your original computer generated cash register receipt (no hand written receipts), a note detailing the particular issue with the gun, and your contact information must be included with the package. Please write the RA# on this note and on the outside of the package.
Consumers requiring Non-Warranty Repair:
Consumers may contact the repair centers listed below for servicing of Umarex USA airguns.
D&L Airgun Inc.
23718 72 Ave
Langley, BC V1M 3K9
604-533-3556This email address is being protected from spambots. You need JavaScript enabled to view it.
Airsoft – No
Straighten barrels - NoR&R Airgun Repair
Box 4004
Stonewall, MB R0C 2Z0
204-467-2294
Rob MazurThis email address is being protected from spambots. You need JavaScript enabled to view it.
Airsoft – Yes
Straighten barrels - YesArmy Surplus & Adventure Outfitters
(KWK Airsmithing)
86 Princess St
Kingston, ON K7L 1A5
613-453 -4941
Kyle KincaidThis email address is being protected from spambots. You need JavaScript enabled to view it.
Airsoft – Yes
Straighten barrels - NoSection 8 Sports
3221 2nd Ave North
Lethbridge, AB T1H 0C5
403-380-3495This email address is being protected from spambots. You need JavaScript enabled to view it.
Repairs all UUSA product including the Regent 1911 .45
Straighten barrels – Yes
Warranties do not cover shipping charges of defective product to Umarex USA or their repair centers. You are responsible for these charges. You must have an RA (Return Authorization) Number marked on your package. For other items covered, or not covered by your warranty, consult the warranty that originally accompanied the product when new or contact Umarex USA's Service Department.
Shipping and Return Policy
Please see Umarex USA's Shipping and Returns Policy page for a detailed explanation of shipping and return policies for products shipped from us.
Umarex USA, Inc. innovates, develops and markets outdoor products. We remain committed to creating and protecting the products that we design, innovate, manufacture and market to meet the needs of outdoorsmen around the world. Below is a listing of our patented products and the patent(s) that they are protected by.
UMAREX AIRGUNS
12,196,522
12,092,423
11,733,012
10,197,355
10,267,593
10,883,784
11,313,642
11,519,683
11,703,302
Valve System
11,009,313
AXEON OPTIC SOLUTIONS
Absolute Zero
This product is covered by one or more of the following patents:
US 8,769,858
US 9,303,951
US 9,404,712
US 9,435,612
US 9,470,479
US 9,677,851
US 9,733,047
US 9,759,520
US 9,777,994
Second Zero
This product is covered by one or more of the following patents:
US 2016/0266372 A1
US 10,982,931
OPTICAL DYNAMICS
OD40, OD50, OD25 is covered by one or more of the following patents:
U.S. Patent 0187866
U.S. Patent No. 10,488,019
U.S. Patent No. 10,502,396
Prepared 2 Protect
11,988,489
Our service center team services Umarex Airguns and airguns under its affiliate brands, plus Elite Force Airsoft products, P2P Less Lethal launchers, T4E markers, and Axeon Optics.
Orders placed at EliteForceAirsoft.com ship by FedEx only. Any order containing a gun must be signed for by a person 18 years of age or older. Review our shipping policy.
There may be a BB lodged in the magazine well. This can happen if you do not shoot all of the BBs out of the magazine prior to removing the magazine. If the magazine does drop out, but a BB remains lodged, you may be unable to reinsert the magazine. Use a flashlight to look up in the area where the magazine is inserted to see if a BB is lodged. Also, when inserting a BB magazine, keep the airgun in an upright position, not turned on it's side or upside down. ALWAYS be certain the airgun is ON SAFE and follow all gun safety precautions when working on or handling any gun.
Call our Umarex USA service department at 479-646-4210. Please do not ship a gun without calling to discuss your service options.
It is best to use the charger that came with your airgun. Make sure the charger being used is designated for the type of battery you have. Batteries that get hot, meaning they exceed being warm to the touch, should not be charged again with the current charger being used. In general, the battery gets warm to the touch when full, but not hot. If the battery gets hot, it is likely the charger has malfunctioned. To verify, plug in a different battery. If that battery gets hot, remove it immediately and replace the charger.
An "Out of Stock" note will be provided at the top of your browser upon clicking the "Add to Cart" button if an item is Out of Stock. You will not be able to add any item showing this statement to your shopping cart. If we run out of an item before we are able to change the notification to " Out of Stock", we are unable to ship the order until that product has been removed from the order. We do not issue back orders. In the rare event that this happens, we will contact you.
We currently accept Visa, Mastercard, American Express, and Discover.
We currently only ship to the United States.
We begin processing your order almost immediately. Once your order has been submitted we are unable to make changes to the order. Please review your order very carefully prior to clicking on the final submit order button.
Some United States statutes and/or local ordinances prohibit the sale and possession of air guns in some areas. Know the laws that govern you. View the Shipping Restrictions page for examples. We suggest that you contact your local authorities prior to placing an order.
Only Arkansas residents are charged sales tax.
